SOP – Suggestive selling and up selling in BAR
SOP Number: F&B (
SOP serial number and department code )
Department: Food and
Beverage Service – BAR / Lounge
Time to Train: 90 Min
It’s a fact that People goes to bars and
lounges to get away from their routines, and most guests don’t know what they
want to order when they arrive.
Know your
product:
·
Be enthusiastic- It’s easier to sell
something which you are excited about.
·
Make beverage sound appealing – Eg: user
words like “fruity”, “Icy” and thirst quenching” etc.
·
Find out if guests are in a hurry or only
have time for a quick drink; whether they like sweet or tart beverages etc.
·
Offer a choice: “ Would you like
Smirnoff’s or Absolute in your vodka and tonic?
·
Check with the Outlet Chef for any daily
specials and their specific ingredients.
Specific
suggestions:
Recommend to the guest(s) any special
dishes that were defined during the preceding briefing, and describe the
ingredients used :
“May I suggest
(exact name of the dish as described/displayed by the Outlet Chef) for your
lunch/dinner?”.
Suggest the
unusual:
·
Suggest beverages and foods that naturally
go together. Eg: Beer and Pizza, wine and cheese, margaritas and nachos.
·
If the guest is not convinced, make
another suggestion (one item only).
·
Always ask for the sale. After you suggest
and describe a beverage, ask if the guest would like to try it.
·
If the guest still does not respond, tell
her/him: “I will be back shortly.
Training Summary
questions:
Q1. Why
it is required to be enthusiastic when upselling?
Q2. How
to do a specific suggestion?
Q3. Examples
for foods and beverages that naturally go together?
Q4. What
is the next step when the guest is not satisfied?
Q5. Give
few examples of beverages which you like to recommend to the guest?
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