SOP –Bill preparation and settlement in banquets
SOP Number: F&B (
SOP serial number and department code )
Department: Food and
Beverage Service – Banquet
Time to
Train: 40 Min
·
After the function, the bill is made up
according to the information on the Banquet Event Order.
·
If any changes or extra orders were
requested by the guest, they will be added to the total amount (as extra
charges).
·
The banquet bill will be prepared on the F
& B POS (point of sale) terminal system and closed.
·
In case the Point of sale machine is not
allocated for the banquet department then this activity has to be done from
other outlets.
·
If the Banquet Event Order states that the
guest will pay after the function, Then the Banquet Manager shall accompany the
guest to settle the bill.
Guest might settle the banquet bill by any of the below
accepted method of payment as per the hotels policy:
·
Cash.
·
Credit Card.
·
Personal / Company cheque.
·
Coupons / Vouchers.
·
In- House Settlements.
·
A copy of the F&B POS terminal system
bill will be attached for the guest’s reference.
·
If the Banquet Event order states that the
bill will be sent to the guest, it shall transfer the banquet bill to the city
ledger account or the appropriate PM (Payment Master) folio on the Front office
software.
·
If the bill is suppose to be send to the
company or paid by the guest later ( biil or hold) then the banquet manager
should get the signature of the guest on copies of the bill.
·
At the end of the day, the Assistant
Banquet Manager / Banquet Manager will make a report of all closed checks and
will attach the relevant bills (2 copies if paid, 3 copies if transferred to
the city ledger account).
·
Drop the banquet bills folder at the front
desk cashier / Night auditor. Because all hard copy should be submitted to the
accounts department.
Training Summary questions:
Q1. On basis
of what the Banquet bill is prepared?
Q2. What to
be process if the Banquet event order says that the bill will be paid by the
guest after the function?
Q3. What is a
City ledger or Bill to company settlement?
Q4. Why it is
required to get the guest signature on all bill copies if the settlement mode
is Bill to company / City Ledger?
Q5. Why all the
banquet bills are dropped at front desk cashier after closing the days shift?
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