SOP – Door Knob menu order and Delivery time in Room Service

SOP – Door Knob menu order and Delivery time in Room Service

SOP Number: F&B ( SOP serial number and department code )

Department: Food and Beverage Service – Room Service

Time to Train: 45 Minutes

Door knob breakfast menu order collection:

·         The overnight Supervisor shall assign a waiter to collect all door knob breakfast menu orders every night, according to the schedule.

·         Use the service lift to get to the top floor and collect the door knob breakfast menu orders floor by floor, working downwards.

·         Write down the room number on each door knob breakfast menu order.

·         The assigned waiter must write down the room number when collecting the door knob breakfast menu order.

·         Preparing the bill for the breakfast service.

·         The overnight Supervisor shall prepare all the breakfast bills according to the guests’ door knob bread fast menu orders.

·         Sort out all the prepared bills according to the time of service, starting from the earliest one, with priority given to the VIP rooms.

DELIVERY TIME :

·         When the order is made, the order taker shall post it immediately in the POS (Point of sale) terminal. The time displayed on the print-out slip shall be considered for any further reference.

·         The order taker shall accurately estimate the time required for the food preparation and the specific mise-en-place related to the food order.

·         The order taker shall set the time on the specially designed alarm clock in order to control the duration of each order preparation.

·         The order taker shall politely inform the guest by telephone about any delivery delay

·         Consequently, the order taker shall say the following: “Good morning / afternoon / evening, Mr. / Mrs. / Ms. (the correct family name of the guest), I am calling from IN ROOM DINING to inform you that we are experiencing a slight delay with your food delivery. It will take about (time to be defined by the kitchen team) more minutes. We sincerely apologies for the inconvenience”